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Publications information icon

From Data to Customer Insight and Improved Customer Experiences

Open access
Kähkönen, Outi; Hanni-Vaara, Päivi
Lapin ammattikorkeakoulun julkaisuja. Sarja B. Tutkimusraportit ja kokoomateokset2022Publications information icon

Challenges of collecting B2B customer insight from multiple channels

Peer-reviewed
Rantala, Tuija; Vuori, Johanna; Kärkkäinen, Hannu
ISPIM Innovation Forum 2017: Fostering Innovation Ecosystems Conference2017Publications information icon

Combining data analytics and qualitative customer research for meaningful customer experience insight –Preliminary results

Peer-reviewed
Open access
Ahola, Markus; Mirja, Kälviäinen; Tarja, Keski-Mattinen; Sanna, Apajalahti
7 Experiences Summit2024Publications information icon

Social Media Analytics Empowering Customer Experience Insight

Peer-reviewed
Jussila, Jari;Boedeker, Mika;Jalonen, Harri;Helander, Nina
Springer Proceedings in Business and Economics2017Publications information icon

Social media analytics empowering customer experience insight

Peer-reviewed
DOI
10.1007/978-3-319-56288-9
Jussila, Jari; Boedeker, Mika; Helander, Nina; Jalonen, Harri
Springer proceedings in business and economics2017Publications information icon

Social media analytics empowering customer experience insight

Peer-reviewed
DOI
10.1007/978-3-319-56288-9_4
Jussila, Jari; Boedeker, Mika; Jalonen, Harri; Helander, Nina
Springer proceedings in business and economics2017Publications information icon

Challenges of collecting B2B customer insight from multiple channels

Peer-reviewed
Rantala, Tuija; Vuori, Johanna; Kärkkäinen, Hannu
-2017Publications information icon

In search of customer insight- ethnography and mobile ethnography

Stickdorn, M.; Frischhut, B.; Schmidt, J.; Holmid, S.; Kuosmanen, Tiina; Verhelä, P.; Dimanche, F.; ...
Service design in Tourism -hanke2012Publications information icon

Customer value as a key concept for enhancing the customer insight in academic libraries.

Peer-reviewed
Open access
Niemi-Grundström, Minna
Qualitative and Quantitative Methods in Libraries2021Publications information icon

Customer Insight in Tourism Business : Essays on Chinese Travelling to Finland

Open access
Korvenkangas, Heini
Satakunnan ammattikorkeakoulu, Sarja B, Raportit2019

From Data to Customer Insight and Improved Customer Experiences

Open access
2022

Challenges of collecting B2B customer insight from multiple channels

Peer-reviewed
2017

Combining data analytics and qualitative customer research for meaningful customer experience insight –Preliminary results

Peer-reviewed
Open access
2024

Social Media Analytics Empowering Customer Experience Insight

Peer-reviewed
2017

Social media analytics empowering customer experience insight

Peer-reviewed
DOI
10.1007/978-3-319-56288-9
2017

Social media analytics empowering customer experience insight

Peer-reviewed
DOI
10.1007/978-3-319-56288-9_4
2017

Challenges of collecting B2B customer insight from multiple channels

Peer-reviewed
2017

In search of customer insight- ethnography and mobile ethnography

2012

Customer value as a key concept for enhancing the customer insight in academic libraries.

Peer-reviewed
Open access
2021

Customer Insight in Tourism Business : Essays on Chinese Travelling to Finland

Open access
2019